Unconventional Approaches: Navigating De-escalation and Overcoming Client Struggles in Session

Interacting with clients often necessitates specialized skills that can be taught through training, but are truly grasped only when you're in a session with a client experiencing intense emotions. De-escalation is crucial in these situations. Each client presents unique challenges, and the approach that works for one may not be effective for another. This communication hub will serve as a platform for our team to share unique and effective strategies for navigating de-escalation with clients. What challenges have you encountered during your sessions?